Stephanie Jade run an Exchange Only policy.

We believe in the perfect fit so if your shoes aren’t quite right, we are more than happy to exchange any shoes that are unworn and have the labels. This applies up to 10 days after you have received your order.

It’s important to note that shipping costs are not covered by us if you send your order back, so we suggest using your local post office for the best service and tracking ID.

Send us an email at support@stephaniejadelondon.com and we’ll be happy to help you out.

In your email please specify:

Name 

Order Number

Reason for exchange 

You can only exchange once so please make sure you use our size guide in the product descriptions.